01 INTRO
I find the throughline, then build the plan around it.
Seven-plus years leading mixed-methods research across healthcare, education technology, and enterprise operations — three industries where getting it wrong isn't an option. Different rules, different communities, same responsibility to get it done right.
02 WORK
Auditing the registration experience before a redesign
Audited registration ahead of launch, shaping a scoped set of pre-launch fixes.
Baselining a data platform to measure engagement
Tracked engagement and monitored what success over time could mean.
Usability testing an assessment tool before launch
Tested whether a new review-coordination tool would hold up under real use.
Assessing a data catalog's tagging system for efficiency
Reframed a planned overhaul into a scoped, evidence-backed fix.
03 ABOUT
I love the moment in a project when messy discovery starts turning into problem-solving. When scattered conversations and conflicting data finally click into the right questions, and the shape of the real problem starts to emerge.
That instinct didn't start in UX. I came from the non-profit and development space, working at the intersection of design, tech, and social issues to build awareness in vulnerable communities. As the world got more digital, UX research felt like a natural next step: a way to take those same skills and reach a wider audience.
My colleagues would tell you my superpower is making sense out of chaos. I take conflicting data and structural noise and turn it into clear, digestible, collaborative insights, transforming ambiguity into signals my team can act on with confidence.
Most recently, I focused on digital process design at a healthcare company. Outside of work, I am a ceramic artist who finds working with clay grounding.